Sold My First Car

What an emotional rollercoaster this has been, this blog post has been wrote over a few days, starting from when I sold the car all the way to handing it over. Friday 23rd March Today was the day I had been preparing for, I sold my first car – a used Auris T-Spirit Hybrid! I…

Digitalisation

I was fortunate enough to get a visit from Mark Hipwell from Toyota GB, he showed me how customers at home can go on to the Toyota website and configure a car, adding all desired features, accessories, colour etc. They then receive a code and can bring this into their local Toyota Centre, where the…

KAIZEN

Kaizen comes from the Japanese Culture and means Continuous Improvement, at RRG Huddersfield we adopt Kaizen to constantly try improve customer experience. All staff have the opportunity to be involved, by posting suggestions in the Kaizen box or attending meetings. Suggestions can be anything that they think would be beneficial to the business but majority of ideas are to…

Digital Journey (C it NOW)

Customers have many touch points along their journey of buying a used car which usually starts online, customers expect more and the videos we upload are a lot more effective than just photos. Joe Bytheway, from C It Now came in yesterday and showed me how to upload videos of used cars on to Toyota’s website and Autotrader….

Start Your Impossible

Toyota’s vision is to create mobility and I am delighted to work for a business that considers the future of people’s mobility their responsibility. The immense research and development that Toyota undertake means that both able bodied and disabled customers are equally considered. During my visit at Burgh Heath, I was amazed to hear that Toyota…

Daily Reflections

Wednesday 14th February 2018 Every Tuesday, Sue the Host, puts two new facts about Toyota on the wall so whilst customers are waiting in the showroom, they have two new facts to read whilst enjoying their hot drink.   Wednesday 7th February 2018 Today I took part in my second challenge of Play Your Cards…

Meet My Team

Working with a group of boys has its ups and downs; there is always a fun and exciting atmosphere, however the mood tends to die down when I begin to talk about brows and nails. Other than their lack of interest in beauty treatments, they’ve all made me feel really welcome, always happy to help in regards to my…

Visiting Toyota GB Head Office

On Thursday 18th January, Clive and I arrived at Burgh Heath where we was welcomed with a hot drink and snacks. Paul Craven, the General Manager of the training, did the introduction where he talked about the history of Toyota and explained what we would be doing for the remainder of the day. Simon, the trainer of the programme,…

My First Day

On my first day at Toyota the sales team went above and beyond to make me feel welcome and part of the team. They had my brand new Aygo X-claim waiting for me ready to be revealed, I was extremely grateful for this and cant wait to put my roof down in the summer! I also think it stands me…

Starting my Toyota Journey

Hi, I’m Jasmina, the newest member to the Toyota Huddersfield sales team. I am currently a trainee and I am enjoying getting to know everyone and learning something new about Toyota every day. My heritage is Bosnian but I was in born in England. Due to my dual heritage I have been fortunate enough to have been…