Return Of The Jaz

After many interviews, press talks and celebrity appearances from receiving the Beyond Excellence Award, I have decided to focus on selling cars. I have recently completed my training with RRG at Stockport, I found the sessions very useful as the trainers were able to give us real life examples due to past experience and recordings…

Beyond Excellence Award

I am extremely grateful that I have won May’s Beyond Excellence Award, this was completely unexpected! You know that ”I didn’t even know I was nominated” kind of unexpected?  When I first got the email congratulating me for winning I turned round to my sales manager and said ”Chris, have a look at this email,…

Holmfirth Event

This weekend, Clive and I held a pop up shop in the centre of Holmfirth with a few of our hybrid vehicles – Yaris, Auris, C-HR and Rav4. We also had the Aygo there! The weather was perfect for it, encouraged local people as well as tourists to get out into the town. It was…

Sold My First Car

What an emotional rollercoaster this has been, this blog post has been wrote over a few days, starting from when I sold the car all the way to handing it over. Friday 23rd March Today was the day I had been preparing for, I sold my first car – a used Auris T-Spirit Hybrid! I…

Digitalisation

I was fortunate enough to get a visit from Mark Hipwell from Toyota GB, he showed me how customers at home can go on to the Toyota website and configure a car, adding all desired features, accessories, colour etc. They then receive a code and can bring this into their local Toyota Centre, where the…

KAIZEN

Kaizen comes from the Japanese Culture and means Continuous Improvement, at RRG Huddersfield we adopt Kaizen to constantly try improve customer experience. All staff have the opportunity to be involved, by posting suggestions in the Kaizen box or attending meetings. Suggestions can be anything that they think would be beneficial to the business but majority of ideas are to…

Digital Journey (C it NOW)

Customers have many touch points along their journey of buying a used car which usually starts online, customers expect more and the videos we upload are a lot more effective than just photos. Joe Bytheway, from C It Now came in yesterday and showed me how to upload videos of used cars on to Toyota’s website and Autotrader….